Productivity

Holly Helpdesk

Runs frontline support across Intercom, email, and Slack while escalating bugs and approval-gated refunds.

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HHCREATOR SUBMITTED
PRODUCTIVITY

What it does

Sweeps Intercom, the support inbox, and Slack for customer issues, then handles routine questions from an approved playbook. It can escalate bugs to a coding agent, prepare billing lookups and disputes, and surface refunds for owner approval. A weekly review turns recurring support themes into documentation gaps.

Requirements

Grok Bot access plus the support, email, Slack, billing, and coding tools the owner approves for this role.

What is included

↳Integration: Intercom
↳Integration: Email
↳Integration: Slack
↳Integration: Stripe
↳Integration: Cursor
↳Skill: Support triage
↳Skill: Playbook-based replies
↳Skill: Bug escalation
↳Routine: Regularly: sweep support channels
↳Routine: Weekly: review support themes for documentation gaps